Accessibility

We will always do our very best to accommodate any accessibility needs you may have.

We have designated spaces in our car park for Blue Badge holders (subject to availability).

You will find step-free access from our car park to all of our ground floor public areas (reception, bar, lounge and restaurant). Our Fountain Room function suite has a short ramp down to enter.

We have accessible toilets close to our bar and restaurant on the ground floor, and in our Fountain Room function suite.

We have a number of bedrooms on the ground floor, but there is no lift access to the first floor. Therefore, if you would have difficulty using the stairs, it's best to contact us directly when making your bedroom reservation, to ensure that we have a ground floor room available for you.

You will find more details of all our accessibility-related features and facilities below.

To enable us to provide you with the best assistance for your needs, please do get in touch ahead of your stay to make us aware of your requirements.

Contact us:

By phone on 01822 892300 | By email to reception@twobridges.co.uk | Via our Contact Form

Our Facilities

Parking

Designated accessible parking Yes

Designated accessible parking bays are available within 50 metres of the main entrance.

Step-free route with firm surface from car park to entrance Yes

There is a step-free route with a firm surface from the parking to the main entrance.

Building entrance

Step-free entrance Yes

There is step-free access at the main entrance.

Access to public areas

Step-free access to all or most areas Yes

There is step-free access to all ground floor public areas, ground floor bedrooms and an accessible toilet.

Single-level No

Lift No

Restaurant / dining room / bar

Wheelchair-accessible food and beverage outlet Yes

Wheelchairs can be accommodated in the restaurant, bar and lounges.

Quieter table No

Table service as standard or on request Yes

Table service is available in the restaurant as standard, and in the bar and lounge on request.

Dietary requirements catered for Yes

A selection of food is offered for a range of dietary requirements.

Wheelchair-accessible bedrooms and bathrooms

Wheelchair-accessible bedroom Yes

Several bedrooms will accommodate wheelchair users and others with mobility impairments.

Wheelchair-accessible bedroom with an adjoining bedroom No

Wheelchair-accessible bathroom with roll-in shower No

Wheelchair-accessible bathroom - bath only No

Hoist No

Emergency assistance alarm No

Furniture rearranged on request Yes

Furniture can be rearranged on request.

Twin / double bed options in wheelchair-accessible bedroom No

Electric profiling bed No

Changing Places toilet No

Free-standing shower chair No

Fixed shower seat No

Bedrooms and bathrooms – General

Ground floor bedroom with en-suite bathroom Yes

Several ground floor bedrooms available.

Standard bathroom with separate shower unit Yes

Several standard bedrooms have a separate shower, instead of a shower over a bath.

Fridge in bedroom No

Allergy-friendly bedroom No

General questions

Wheelchair-accessible toilet in public areas Yes

A designated accessible toilet designed for wheelchair users, and others with visible and non-visible accessibility requirements, is available within the main public areas.

Emergency evacuation plan for disabled people Yes

General emergency evacuation plans are in place for disabled customers.

Map / floorplan showing accessibility facilities No

Enclosed outdoor area Yes

Terrace area and extensive gardens available customer use.

Disability awareness / equality training Yes

Disability awareness / equality training is provided for staff.

Designated quiet space or room No

Assistive listening system No

Emergency alarm with flashing lights Yes

There is an emergency alarm with flashing lights, to alert deaf guests to a fire or other emergency scenario.

Emergency alarm with vibrating pillow pad No

Facilities for assistance dogs Yes

Assistance dogs are welcome.

Tactile signage No

Large-print information on-site No

English Braille information No

Virtual tour No

Assistance available 24 hours Yes

There is 24-hour guest assistance available.

Adapted / accessibility equipment No

Free familiarisation visits Yes

You are welcome to arrange a visit ahead of booking/visiting to familiarise yourself and/or others with the hotel.

Sensory equipment No

Wheelchair and/or scooter loan No